We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at support@matteni.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damages and issues  
Please inspect your order upon receiving it. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue.

Non-returnable items  
For hygiene reasons, opened or used beauty products cannot be returned.

Refunds  
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.